Terms of use
Below is the text of the User Agreement (hereinafter – the “Agreement”), addressed to visitors (hereinafter – “Users”) of the Startec.biz website (hereinafter – the “Website”) and governing the use, ordering, correspondence, phone conversations, leaving feedback, and more.
This Agreement is a public offer in accordance with the current legislation of Ukraine. Performing any conclusive actions related to the use of the Website is considered unconditional acceptance of all provisions of this Agreement. The User acknowledges that accepting the Agreement is equivalent to signing and concluding the Agreement under the terms set forth on this page. If any part of the Agreement is deemed invalid or unenforceable, the remaining parts shall remain in effect.
The User Agreement sets out the general terms for placing and accepting orders, delivering goods, as well as marketing aspects of interaction between the User and the Website.
If you, as a User, do not agree with this Agreement, you are not obliged to use the Website. Please check this document periodically, as changes to the Agreement imply your acceptance from the moment such changes are made.
By accepting this Agreement, the User consents to the processing and protection of their personal data in accordance with the Privacy Policy.
We respect the User’s right to privacy and non-disclosure of their personal information. This User Agreement is a list of provisions applicable to all visitors to our Website and governs the collection and use of personal information that may be collected or obtained when visiting the Website, placing an order, corresponding, speaking on the phone, and in other communications involving data exchange.
If the User has difficulties or questions regarding privacy, they may withdraw their consent to the use of personal data by sending an email with the subject line “Personal Data” to office@startec.biz.
USER’S PERSONAL DATA
Collected information about Website Users who place orders, participate in promotions, research, or interact with the Website may be personal or general.
Personal information relates to individual users and is processed in accordance with the Privacy Policy. It is not mandatory to provide personal information to browse the Website and access its content.
If the User plans to order goods and/or services, participate in promotions, research, or interact with the Website, they should carefully review their rights and obligations regarding the processing of personal data, as defined by the Law of Ukraine “On Personal Data Protection.” After that, they should express their full agreement with the terms of these documents.
If you do not agree with any of the terms, please do not provide personal information.
THIRD-PARTY SERVICE PROVIDERS
The User allows the Website to use third-party services to fulfill and deliver orders, provide support, analyze data, and other services. The User’s personal data is transferred to third parties for processing within the scope and under the conditions set out in this Agreement.
MEDIA AND COMMUNICATION
By using the Website, the User agrees to receive calls and messages for order confirmation and clarification, evaluating the quality of order fulfillment, receiving marketing mailings, newsletters, surveys to assess the quality of services provided, and conducting analytical research via email, messengers (including but not limited to Viber, Telegram, WhatsApp), and by phone.
PRICES AND PRODUCT AVAILABILITY
Information about goods, including prices and availability, displayed on the Website, may change. The total cost of an order may vary depending on the price, quantity, and assortment of goods available from the seller. The final price of the goods is indicated in the accounting and/or accompanying documents provided to the buyer (or their representative) when placing or receiving the order. If the goods are unavailable, the seller may unilaterally cancel the order.
ORDER PROCESS
All users can place an order on the Website. The User places an order on the Website as follows:
1) The User adds the selected Product(s) to the “Cart” and proceeds to the checkout form.
2) The User placing the order must fill in the order form with the data necessary to conclude and fulfill the sales contract. Providing outdated or incorrect data may prevent the order from being processed.
3) In the order form, the User must specify: first and last name, contact phone number, email address, company registration code (if the User is a legal entity), and other details related to the sales contract: product(s), quantity, delivery address and method, payment method. Depending on the delivery method chosen, the User may be asked for: address (street, house/apartment number, postal code, city, country). If the User wishes to pay on behalf of a business entity (legal entity or sole proprietor), they must also provide the company name, and if an invoice with VAT is requested – the VAT payer number.
4) The User selects one of the delivery and payment methods offered by the Website.
5) The User submits the order using the corresponding Website functionality (“Confirm Order” button).
6) Before clicking “Confirm Order,” the User may independently edit order details by adding or removing items from the “Cart.” Removing one item may automatically remove another related item from the “Cart.”
Before placing an order, the User must read and comply with the terms of this Agreement.
Placing an order does not guarantee the conclusion of a sales contract.
If the goods/services are unavailable or there are other obstacles, Company representatives will contact the User individually via the email address or phone number provided by the User.
The User will be informed about the order status by one of the following methods: phone call, email, messenger message (including but not limited to Viber, Telegram, WhatsApp).
ISSUANCE OF A PAYMENT DOCUMENT
The Seller issues a payment document (cash receipt, sales receipt, invoice, etc.) in the prescribed form and content for the full amount in electronic form and sends it to the User’s email or messenger message (including but not limited to Viber, Telegram, WhatsApp).
By clicking the “Confirm Order” button, the User agrees to receive the electronic payment document at the email address specified when creating the account, or via messenger (including but not limited to Viber, Telegram, WhatsApp).
If the User does not wish to receive the payment document electronically, they must inform the Seller in any available way. In this case, the payment document will be provided in paper form.
The electronic payment document has the same legal force as the paper document.
ISSUANCE OF A WARRANTY CARD
If the product comes with a warranty, the warranty card may be provided to the User in electronic form and sent to their email or delivered with the product.
By clicking the “Confirm Order” button, the User agrees to receive the warranty card at the specified email address.
If the User does not wish to receive the warranty card electronically, they must inform the Seller in any available way. In this case, the warranty card will be provided in paper form.
RETURN AND EXCHANGE OF GOODS
The Buyer has the right to return or exchange goods of proper quality within 14 (fourteen) calendar days from the date of receipt, subject to the requirements of the Law of Ukraine “On Consumer Rights Protection.”
To return or exchange goods, the Buyer must:
1) contact the Seller’s manager, indicating the reason for the return/exchange;
2) agree with the manager on the method and address for returning the goods;
3) provide bank details for the refund (in case of refusal of the goods).
Refunds are made within 21 (twenty-one) business days from the date the Seller receives the goods to be returned and verifies their condition. The time for crediting funds depends on the Buyer’s bank.
Goods are not subject to return or exchange if:
1) they have been used;
2) the original packaging is missing or damaged;
3) the product has traces of mechanical or other damage;
4) the payment document or warranty card is missing.
If defects are found in the goods during the warranty period, the Buyer must provide a conclusion from an authorized service center.
The costs of returning/exchanging goods are borne by the Buyer unless otherwise provided by the warranty terms or applicable law. An additional bank transfer fee may apply depending on the bank’s terms.
If you have any questions or comments regarding this User Agreement, please contact us:
LLC "STARTEC INDUSTRIES"
Kyiv, Antonovycha St, 131
[email protected]
0 (44) 334 41 15